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📋 About This Page
This page provides essential contact information for Horizon West residents. As an unincorporated Orange County community, all government services—including police (Orange County Sheriff's Office), fire rescue, and utilities—are provided by Orange County, not the cities of Winter Garden, Windermere, or Orlando.
Note: Phone numbers and hours may change. When possible, check the official website or call ahead to confirm hours and services.
Explore more about Horizon West: Things to Do | Dining | Parks & Recreation | Schools
Since Horizon West is an unincorporated community, all local government services are provided by Orange County. The easiest way to access county services is by dialing 311, which connects you to Orange County's help center for non-emergency inquiries about animal concerns, neighborhood issues, traffic matters, road conditions, and more.
Orange County 311 Help Line
District 1 Commissioner
201 S. Rosalind Ave., 5th Floor
Orlando, FL 32801
Horizon West is represented by Orange County Commissioner District 1.
Planning & Building Permits
201 S. Rosalind Ave., 2nd Floor
Orlando, FL 32801
Planning a renovation? See our guide to new construction in Horizon West and Horizon West home builders.
Setting up utilities is one of the first steps when buying a home in Florida. In Horizon West, water, sewer, and trash services are provided by Orange County Utilities, while electric service is provided by Duke Energy Florida. Contact each provider at least one week before your move-in date to ensure service is active when you arrive. For more details, see our Orlando Utilities and Services guide.
| Service | Provider | Phone | Website |
|---|---|---|---|
| ⚡ Electric | Duke Energy Florida | (800) 700-8744 | Visit Website |
| 💧 Water/Sewer | Orange County Utilities | (407) 836-5515 | Visit Website |
| 🗑️ Trash/Recycling | Orange County Utilities | (407) 836-5515 | Visit Website |
| 🔥 Natural Gas | TECO Peoples Gas | (877) 283-2427 | Visit Website |
| 📡 Internet/WiFi | Multiple Providers | See provider list below | |
💧 Orange County Utilities Important Numbers
- Customer Service: (407) 836-5515
- Emergency Dispatch (24/7): (407) 836-2777
- Boil Water Hotline: (407) 254-9670
- Toll Free: (800) 626-1140
Office Location: 9150 Curry Ford Road, Orlando, FL 32825
📡 Internet & Cable Providers
Multiple internet and cable providers serve Horizon West. Common providers in Central Florida include:
- Spectrum - Cable/Fiber: spectrum.com | (855) 507-7328
- AT&T Fiber - Fiber/DSL: att.com | (888) 225-5288
- Xfinity (Comcast) - Cable: xfinity.com | (800) 934-6489
- Frontier - Fiber/DSL: frontier.com | (800) 921-2119
- CenturyLink - Fiber/DSL: centurylink.com | (866) 642-9241
Service availability varies by address. Use provider websites to check availability at your specific location.
Horizon West is served by the Orange County Sheriff's Office and Orange County Fire Rescue—both dedicated to community safety. The Sheriff's Office handles law enforcement, while Fire Rescue provides fire protection and emergency medical services throughout the community.
Emergency Services
Orange County Sheriff's Office
2500 W. Colonial Drive
Orlando, FL 32804
Orange County Fire Rescue
P.O. Box 5879
Winter Park, FL 32793
Education is a top priority for families in Horizon West. The area is served by Orange County Public Schools (OCPS), one of the largest school districts in Florida with an "A" rating. Horizon West features excellent schools including Horizon High School, Hamlin Middle School, Horizon West Middle School, and several highly-rated elementary schools. For detailed information about schools, ratings, and programs, visit our comprehensive Horizon West Schools Guide.
Orange County Public Schools
445 W. Amelia St.
Orlando, FL 32801
Key Services:
- Student Registration & Enrollment
- School Zoning & Boundaries
- Transportation/Busing
- Special Education Services
Find Your Zoned Schools
Use the school district's boundary tool to find which schools serve your address.
See our Horizon West Schools Guide for detailed information about elementary, middle, and high schools in the area.
🎓 Related Education Resources
Learn more about education options in and around Horizon West:
- Horizon West Schools Guide - Complete guide to local schools
- Orlando Schools Guide - Overview of Central Florida education
- Best School Districts in Central Florida - Compare school districts across the region
- Private Schools in Orlando - Private and independent school options
- Valencia College - Community college options near Horizon West
- Orlando Neighborhoods Guide - Compare neighborhoods across the region
- Homes in Horizon West - Find homes in top-rated school zones
Horizon West is located in Orange County, which provides essential services including property assessment, tax collection, and court services. Understanding these county resources is especially helpful when buying a home in Florida or establishing residency.
| Office/Department | Phone | Services | Website |
|---|---|---|---|
| County Administration | (407) 836-5000 | General county government services | Visit |
| Property Appraiser | (407) 836-5044 | Property values, homestead exemptions | Visit |
| Tax Collector | (407) 434-0312 | Property taxes, vehicle registration, driver licenses | Visit |
| Clerk of Courts | (407) 836-2000 | Court records, marriage licenses | Visit |
| Sheriff's Office | (407) 254-7000 | Law enforcement, jail, civil process | Visit |
| Health Department | (407) 858-1400 | Public health services, vital records | Visit |
💰 Homestead Exemption
Florida's homestead exemption can reduce your property tax bill by up to $50,000. To qualify, you must own and occupy the property as your primary residence on January 1st and apply by March 1st. Contact the Orange County Property Appraiser for more information.
Property Appraiser Address: 200 S. Orange Avenue, Suite 1700, Orlando, FL 32801
Learn more about Florida homeownership in our Buying a Florida Home Guide.
These Florida state agencies provide essential services for Horizon West residents. New residents should prioritize updating their driver's license and vehicle registration within 10 days of establishing residency.
| Agency | Phone | Services | Website |
|---|---|---|---|
| Driver License Office (DMV) | (407) 434-0312 | Driver licenses, ID cards, vehicle registration | Visit |
| Voter Registration | (407) 836-2070 | Register to vote, election information | Visit |
| Unemployment Assistance | (800) 681-8102 | Unemployment benefits, job assistance | Visit |
| Children & Families | (866) 762-2237 | Food assistance, Medicaid, child welfare | Visit |
| 🐊 Nuisance Alligator Hotline | (866) 392-4298 | Report nuisance alligators (FWC SNAP Program) | Visit |
🐊 Living with Alligators in Florida
Florida is home to over 1.3 million alligators. Horizon West's lakes and waterways—including Lake Hancock—may have alligators. The Statewide Nuisance Alligator Program (SNAP) addresses alligator concerns:
- When to call: Alligator is 4 feet or longer AND poses a threat to people, pets, or property
- Hotline: (866) 392-4298 - Available 24/7
- Response: FWC will dispatch a contracted nuisance alligator trapper
- Important: Never feed alligators—it's illegal and dangerous. Keep pets away from water's edge
For general wildlife questions, visit MyFWC.com. See also our guide to Horizon West Parks for outdoor recreation tips.
Horizon West offers excellent community resources including libraries, postal services, and healthcare facilities. As one of the fastest-growing master-planned communities in the nation, Horizon West continues to add new amenities and services for residents.
Post Office
100 W. Plant St., Winter Garden, FL 34787
614 Main St., Windermere, FL 34786
Orange County Library System
Winter Garden Library
805 E. Plant St., Winter Garden, FL 34787
A new Horizon West branch library is planned for the community.
Orlando Health Horizon West Hospital
16200 FL-429
Winter Garden, FL 34787
See our Horizon West Health & Wellness Guide for more healthcare options.
💼 Explore More of Horizon West
Homeowner Associations (HOAs): Contact information for your HOA can typically be found in your closing documents or by contacting your community's property management company. Many Horizon West neighborhoods have community websites or Facebook groups.
Discover Horizon West:
Frequently Asked Questions
How do I set up utilities when moving to Horizon West?
Contact each utility provider listed in the Utilities section at least one week before your move-in date. For water, sewer, and trash, contact Orange County Utilities at (407) 836-5515. For electric service, contact Duke Energy at (800) 700-8744. You'll need your new address, move-in date, and identification. Some utilities require deposits for new customers.
For more moving tips, see our Horizon West homes page, Buying a Florida Home Guide, and Moving to Orlando Complete Guide.
Where do I register my vehicle in Florida?
New Florida residents must register their vehicles within 10 days. Contact the Orange County Tax Collector at (407) 434-0312 to register your vehicle and obtain Florida license plates. You'll need your out-of-state title, proof of insurance, and identification. The Tax Collector also handles driver license services.
For more information on Florida residency requirements, see our Moving to Orlando Complete Guide.
How do I find out which schools my children will attend?
Use the Orange County Public Schools boundary tool to enter your address and find your zoned schools. For detailed information about schools in Horizon West, visit our Horizon West Schools Guide.
Also see our Orlando Schools Guide and Best School Districts in Central Florida for regional comparisons.
Who do I call for code violations or neighborhood issues?
Since Horizon West is unincorporated Orange County, contact Orange County Code Enforcement by dialing 311 or calling (407) 836-5000 for property maintenance violations, overgrown lots, or zoning issues. For emergencies or criminal activity, call 911 or the Orange County Sheriff's Office non-emergency number at (407) 836-4357.
How do I apply for a homestead exemption?
Apply with the Orange County Property Appraiser at (407) 836-5044 before March 1st to receive the exemption for that tax year. You must own and occupy the property as your primary residence on January 1st. The homestead exemption can reduce your property tax bill by up to $50,000.
Learn more in our Buying a Florida Home Guide.
What do I do if I see an alligator?
Florida is home to over 1.3 million alligators, and Horizon West's lakes and waterways may have them. Call the Nuisance Alligator Hotline at (866) 392-4298 if an alligator is 4+ feet long AND poses a threat to people, pets, or property. Never feed alligators—it's illegal and makes them dangerous. Keep pets away from water's edge, especially at dawn and dusk.
For outdoor safety tips, see our Horizon West Parks Guide and Pet-Friendly Orlando Guide.
Moving to Horizon West?
Our team at Florida Neighborhood Realty can help you find the perfect home in Horizon West and connect you with essential services for a smooth transition.
Explore Horizon West: Things to Do | Dining | Parks | Schools | Market Report
*Disclaimer: The contact information on this page is provided for general informational purposes only. Phone numbers, addresses, hours, and websites are subject to change. We make every effort to maintain accurate information, but recommend verifying critical details directly with the agency or department before visiting or calling. Florida Neighborhood Realty is not affiliated with any government agency listed on this page. For official government information, please visit the respective agency websites.
Last Updated: December 31, 2025
David Myers
