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📋 About This Page
This page provides essential contact information for residents of MetroWest, the 1,805-acre golf-course community along Hiawassee Road in southwest Orlando. All information is sourced from official government and utility websites and is current as of the last update date shown at the bottom of this page.
Note: Phone numbers and hours change. When possible, check the official website or call ahead to confirm hours and services before visiting.
Explore more about MetroWest: Things to Do | Dining | Parks & Recreation | Schools
MetroWest is a master-planned neighborhood within the City of Orlando, so permitting, code enforcement, public works, parks, and police and fire protection are handled by city departments rather than a separate MetroWest government. For a complete overview of living here, visit our MetroWest homes page, and compare nearby areas in our Orlando Neighborhoods Guide.
Orlando City Hall
400 South Orange Avenue
Orlando, FL 32801
Key City Departments:
- Building & Permitting
- Planning & Development
- Code Enforcement
- Public Works
- Solid Waste
- Families, Parks & Recreation
- Transportation
Call the main number and ask for a department, dial Orange County 311 for general help, or use the department pages on orlando.gov for direct contacts.
Building & Permitting
Planning to buy or build? MetroWest is largely built-out, but see our MetroWest new construction and MetroWest home builders pages.
Code Enforcement
If your address is in unincorporated Orange County, code complaints go to the county via 311 / (407) 836-3111 instead.
Setting up utilities is one of the first steps after closing on a home. In MetroWest, electric, water, and wastewater are provided by the municipally owned Orlando Utilities Commission (OUC), and trash is collected by the City of Orlando (billed through your OUC statement). Contact each provider about a week before move-in. For the tax and cost side of homeownership, see Florida Property Tax & Homestead Explained and The Honest Cost of Living in Orlando.
| Service | Provider | Phone | Website |
|---|---|---|---|
| ⚡ Electric | Orlando Utilities Commission (OUC) | (407) 423-9018 | Visit Website |
| 💧 Water/Sewer | Orlando Utilities Commission (OUC) | (407) 423-9018 | Start Service |
| 🗑️ Trash/Recycling | City of Orlando Solid Waste | (407) 246-2314 | Visit Website |
| 🔥 Natural Gas | TECO Peoples Gas (select areas; many homes are all-electric) | — | Check Availability |
| 📡 Internet/WiFi | Spectrum, AT&T, Xfinity | Multiple providers available — check by address for service availability | |
💡 Quick Notes for MetroWest Utilities
- One stop for power and water: OUC handles electric, water, and wastewater on a single account — set up service online at ouc.com or call (407) 423-9018. A connection charge applies to your first bill.
- Trash is a city service: garbage, recycling, and yard waste are collected by City of Orlando Solid Waste and billed on your OUC statement. Condo and townhome communities (common in MetroWest, e.g. The Hamptons, Stonebridge, Serenata) often use property-managed dumpsters — check with your association.
- Unincorporated pockets: if your address is in unincorporated Orange County rather than the City of Orlando, trash is handled by Orange County Solid Waste at (407) 836-6601.
📡 Internet & Cable Providers
Multiple internet and cable providers serve MetroWest. Common Central Florida providers include:
- Spectrum — Cable/Fiber: spectrum.com | (855) 507-7328
- AT&T Fiber — Fiber/DSL: att.com | (888) 225-5288
- Xfinity (Comcast) — Cable: xfinity.com | (800) 934-6489
- Frontier — Fiber/DSL: frontier.com | (800) 921-2119
- CenturyLink — Fiber/DSL: centurylink.com | (866) 642-9241
Service availability varies by address. Use provider websites to check availability at your specific location.
MetroWest is served by the Orlando Police Department and Orlando Fire Department. Learn more about the MetroWest community and what makes this golf-course neighborhood a popular place to live.
Emergency & Non-Emergency
Orlando Police Department
Orlando Fire Department
MetroWest families are served by Orange County Public Schools, with most of the community zoned to A-rated Olympia High School, fed by Chain of Lakes Middle, Windy Ridge K-8, and the MetroWest/Westpointe elementary campus. Verify zoning for your exact address, since attendance boundaries change. For ratings, programs, and details, see our MetroWest Schools Guide.
Orange County Public Schools
445 W. Amelia Street
Orlando, FL 32801
Key Services:
- Student Registration & Enrollment
- School Zoning & Boundaries
- Transportation/Busing
- Special Education Services
Find Your Zoned Schools
Use the OCPS school locator to enter your address and find your zoned elementary, middle, and high schools.
See our MetroWest Schools Guide for detailed profiles of schools serving the community, plus Olympia High School and Valencia College West Campus on Kirkman Road.
🎓 Related Education Resources
Learn more about education options in and around MetroWest:
- MetroWest Schools Guide — Complete guide to local schools
- Olympia High School — MetroWest's zoned A-rated high school
- Chain of Lakes Middle School and Windy Ridge K-8
- Private School Options Near MetroWest — Holy Family and The First Academy
- Orange County Public Schools Guide and Central Florida's Four School Districts Compared
- Florida School Choice Explained — Magnet, choice, and open-enrollment options
- Orlando Neighborhoods Guide and Homes in MetroWest
Even though MetroWest is inside the City of Orlando, several services are handled at the county level by Orange County — including property assessment, tax collection, vehicle and driver-license services, court records, and public health. Understanding these offices is especially helpful when establishing residency or reviewing your tax bill; our Florida Property Tax & Homestead Explained guide breaks down what to expect.
| Office/Department | Phone | Services | Website |
|---|---|---|---|
| Orange County 311 | (407) 836-3111 | General county government info & service requests (dial 311) | Visit |
| Property Appraiser | (407) 836-5044 | Property values, homestead exemptions | Visit |
| Tax Collector | (407) 434-0312 | Property taxes, vehicle registration, driver licenses & IDs | Visit |
| Clerk of Courts | (407) 836-2000 | Court records, marriage licenses, passports | Visit |
| Sheriff's Office | (407) 836-4357 | Law enforcement (unincorporated areas), civil process | Visit |
| Health Department | (407) 858-1400 | Public health services, vital records (birth/death certificates) | Visit |
💰 Homestead Exemption
Florida's homestead exemption can reduce the taxable value of your primary residence by up to $50,000 and caps annual assessment increases under the Save Our Homes provision. To qualify, you must own and occupy the property as your permanent residence as of January 1, and apply by March 1. File with the Orange County Property Appraiser.
Learn how Florida property taxes and the exemption work in our Florida Property Tax & Homestead Explained guide, and check current values in the MetroWest Market Report.
These agencies provide services for MetroWest residents. New Florida residents should update their driver's license and register their vehicle within 10 days of establishing residency — in Orange County, both are handled by the Tax Collector rather than a separate state office.
| Agency | Phone | Services | Website |
|---|---|---|---|
| Driver License & Vehicle (DMV) | (407) 434-0312 | Driver licenses, state IDs, tags & titles (via Tax Collector) | Visit |
| Voter Registration | (407) 836-2070 | Register to vote, polling places, vote-by-mail | Visit |
| Unemployment / Reemployment | — | Reemployment Assistance benefits (FloridaCommerce) | Apply Online |
| Children & Families (DCF) | — | Food assistance, Medicaid, cash assistance (ACCESS Florida) | Apply Online |
| 🐊 Nuisance Alligator Hotline | (866) 392-4286 | Report nuisance alligators (FWC SNAP Program) | Visit |
🐊 Living with Alligators in Florida
Florida is home to roughly 1.3 million alligators, and MetroWest's internal lakes (Hiawassee, Rose, and Debra) plus nearby Turkey Lake mean the occasional gator sighting is part of life here. The Statewide Nuisance Alligator Program (SNAP) handles concerns:
- When to call: The alligator is at least 4 feet long AND poses a threat to people, pets, or property
- Hotline: (866) 392-4286 (866-FWC-GATOR) — available 24/7
- Response: FWC dispatches a contracted nuisance-alligator trapper
- Important: Never feed alligators — it's illegal and dangerous. Keep pets away from the water's edge, especially at dawn and dusk
For general wildlife questions, visit MyFWC.com. For outdoor recreation, see our MetroWest Parks & Recreation guide, plus Bill Frederick Park at Turkey Lake and Fishing Turkey Lake.
MetroWest residents have convenient access to libraries, postal services, and the community's own master association. These resources help round out daily life along the Hiawassee Road corridor.
Post Office
Public Library
MetroWest Master Association & HOAs
Find your specific HOA in your closing documents or through your community's property-management company. Many associations also maintain websites or resident groups.
💼 Explore More of MetroWest
Homeowner Associations (HOAs): MetroWest is a master-planned community governed by the MetroWest Master Association over a number of neighborhood sub-associations. Your specific HOA contact is typically in your closing documents or available from your property-management company.
Discover MetroWest:
Frequently Asked Questions
How do I set up utilities when moving to MetroWest?
Start with OUC, which provides electric, water, and wastewater on a single account — set up service online at ouc.com or call (407) 423-9018 about a week before move-in (a connection charge applies). Trash, recycling, and yard waste are collected by City of Orlando Solid Waste and billed through your OUC statement; see the Utilities section above. If you're in a MetroWest condo or townhome community, confirm whether your association provides waste service.
For the bigger picture of homeownership costs, see our MetroWest homes page and The Honest Cost of Living in Orlando.
Where do I register my vehicle and get a Florida license?
New Florida residents must obtain a Florida license and register their vehicles within 10 days. In Orange County, both are handled by the Orange County Tax Collector — (407) 434-0312, octaxcol.com — not a separate state DMV office. Bring your out-of-state title, proof of insurance, and identification, and make an appointment online when possible.
For more on settling in, see our Florida Property Tax & Homestead Explained guide and the MetroWest Market Report.
How do I find out which schools my children will attend?
Use the Orange County Public Schools locator to enter your address and find your zoned schools (see the Schools section). Most of MetroWest is zoned to Olympia High School, but always confirm by address. For detailed school profiles, visit our MetroWest Schools Guide.
Also see Orange County Public Schools Guide and Central Florida's Four School Districts Compared for regional context.
Who do I call for code violations or neighborhood issues?
If your address is within Orlando city limits (most of MetroWest), report property-maintenance violations, overgrown lots, or zoning issues to City of Orlando Code Enforcement at orlando.gov. If you're in an unincorporated pocket of Orange County, use Orange County 311 — (407) 836-3111. Not sure which applies? Check the city's "Do I Live in City Limits?" tool. For emergencies or crimes in progress, call 911.
Community-standards issues (architecture, landscaping rules) are typically handled by your MetroWest sub-HOA or the Master Association — see the Community Resources section.
How do I apply for a homestead exemption?
Apply with the Orange County Property Appraiser (ocpafl.org, 407-836-5044) by March 1. You must own and occupy the property as your permanent residence as of January 1. The exemption can reduce taxable value by up to $50,000 and caps future assessment increases under Save Our Homes.
Learn more in our Florida Property Tax & Homestead Explained guide, and track values in the MetroWest Market Report.
What do I do if I see an alligator?
With Lakes Hiawassee, Rose, and Debra inside the community and Turkey Lake nearby, occasional gator sightings happen. Most alligators keep their distance. Call the Nuisance Alligator Hotline at (866) 392-4286 (866-FWC-GATOR) if an alligator is at least 4 feet long AND poses a threat to people, pets, or property. Never feed alligators — it's illegal and makes them dangerous — and keep pets away from the water's edge, especially at dawn and dusk.
For outdoor recreation and water-safety tips, see our MetroWest Parks Guide and Fishing Turkey Lake.
Moving to MetroWest?
Our team at Florida Neighborhood Realty can help you find the right home in MetroWest — from golf-frontage homes to gated condos — and connect you with the services you need for a smooth move.
Explore MetroWest: Things to Do | Dining | Parks | Schools | Market Report
*Disclaimer: The contact information on this page is provided for general informational purposes only. Phone numbers, addresses, hours, and websites are subject to change. We make every effort to maintain accurate information, but recommend verifying critical details directly with the agency or department before visiting or calling. Florida Neighborhood Realty is not affiliated with any government agency listed on this page. For official government information, please visit the respective agency websites.
Last Updated: June 2, 2026
